| Mini-Telephone warranty | |||
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Warranty and Return Policy: ADC Enterprises offers a 30 day warranty on the equipment unless otherwise stated. If anything goes wrong during the time you are covered under warranty, you must send the item back to us and we will repair or replace it. We do not offer refunds for any reason. We do not do advance replacements. After 30 days, no returns will be accepted. If returning any equipment for any reason, it is your responsibility to cover the shipping expenses back to us. We will pay the shipping to get the replacement or store credit to you. This policy is non-negotiable. Products must be returned as received with all accessories plus a photo copy of your sales receipt. You must specify on your sales receipt if you want a replacement or a store credit. If returning an item, you must provide a note of some description stating what you find defective with the equipment. Our warranty only covers normal use or if something is not working . We do not offer exchanges or returns for customer error, improper installation, improper usage, spilling fluids, dropping or throwing any part of the phone, or acts of God. Acts of God include lightning, fire, flood, power outages (surges), hurricanes, tornadoes, earthquakes, or any other natural occurrence. If an order is paid for, shipped out, then refused and returned back to us we will refund your credit card the purchase price of the item minus 20% restocking fee. You will not get refunded any of the shipping costs. Shipping You can prepay using a credit card or sending a check in advance, we can also ship UPS COD (for an additonal $10 per order) so you pay for the purchase with a check when you receive it. UPS COD will accept a company check, personal check, money order, or cashier’s check. They will not accept a credit card or cash. Most orders ship the same day they are taken, depending on time of day and how busy we are. If you need expedited shipping please ask when placing order. We do not offer Net terms. Expedited Shipping We offer expedited shipping options at standard shipping rates (3 Day Select, 2nd Day Air, Next Day). For any expedited shipping, all orders must be placed by 1 o'clock eastern standard time (EST) in order for us to guarantee it will ship the same day. If we feel there will be any problems with shipping the same day you will be told over the phone or via email at the time the order is placed. We do everything in our power to get the order to you how you want it. Almost every order is shipped within 24 hours. There are some exceptions depending on the circumstances and products. International and Overseas shipping Canada and some of the islands are the only places not part of the United States we will ship to. The shipping rates are much higher than the continental 48 states, and will be quoted in advance so there is no confusion. Our normal business practice is to ship everything UPS COD. We are unable to ship UPS COD to Canada and some islands. However, you can send US funds in advance and we will ship your purchase UPS no charge. We do require your telephone number and a contact name as well as the full shipping address. You may be required to pay the Canadian duties,taxes, and the UPS fees upon receipt of your purchase, they are your responsibility.
E-mail Address: adcassociates@yahoo.com |